Return, Exchange & Refund Policy

At Shy by Shumaila, customer satisfaction is important to us.

Exchange Policy

We gladly offer exchanges within 7 days of receiving your order.

Products may be exchanged for:

  • Size

  • Color

  • Style (subject to availability)

  • Any other reasonable customer preference

To qualify for an exchange, products must:

  • Be unused and unworn

  • Have original tags attached

  • Be returned in their original packaging

  • Show no signs of washing or damage caused by the customer

Shipping costs for exchanges may apply unless the exchange is due to our error.

Refund Policy

We do not offer refunds for change of mind, incorrect size selection, or customer preference.

Refunds are only issued if:

  • The product has a verified manufacturing defect.

  • An incorrect product was delivered and a replacement cannot be provided.

  • Another serious issue is confirmed after review by our customer support team.

Approved refunds will be processed using the original payment method where applicable.

Damaged, Wrong or Missing Items

If you receive:

  • A damaged product

  • The wrong item

  • Missing items from your order

Please contact us within 48 hours of delivery.

Customers must provide clear photos and/or an unedited parcel opening video to help us verify the issue quickly.

Once verified, we will arrange a replacement or refund where applicable.

For assistance, contact:

Email: shybyshumailaoffice@gmail.com

WhatsApp: 0335-8297480